Venchi USA Delivery Information
Order Shipment
Please note: Our Summer Shipping Schedule is in effect as of May 1st. See below for details.
We offer delivery to 48 states in the US. Unfortunately, we are unable to deliver to Hawaii, Alaska, or Canada at this time.
All orders are shipped via UPS from our New Jersey warehouse. A standard processing time of up to 2 business days is required before your order is shipped. Shipments are processed Monday through Friday (with summer exceptions specified below).
Orders placed after 1:00 PM ET or on weekends and holidays will not be processed or shipped until the following business day. During peak periods, such as the holiday season, processing times may be longer. UPS delivers Monday through Friday, with exception of holidays. We do not offer Saturday or same-day deliveries.
express shipping options (1-day, 2-day) guaranteed by the shipping carrier goes into motion from the day the package is picked up by the carrier.
Please be advised: If delivery is delayed by the carrier for any unforeseeable reason, Venchi is not responsible and is not able to refund shipping fees.
Shipping Fee
We offer free UPS Ground Shipping on orders over $80, after discounts before taxes. Orders below the free ground shipping threshold and orders with express shipping will see a calculated shipping fee at checkout that is directly calculated by UPS.
Summer Schedule/Warmer States Shipping Advisory & Summer Month Refunds
Due to the nature of our products, from May through September, all orders are shipped with ice packs and insulation to ensure that your chocolates arrive in optimal condition. During this period, Next Day Air Shipping is required, as orders in transit for longer than 48 hours when the temperatures exceed 75F are extremely likely to melt. Ground Shipping is highly discouraged during the Summer months, with the exception of orders being delivered to one of the following states, as Ground Shipping usually delivers within 1 business day to these areas.
New York
New Jersey
Connecticut
Massachusetts
Maine
Eastern Pennsylvania
Delaware
Maryland
Rhode Island
Vermont
If the temperature at the intended shipping destination will be above 100F at the time of delivery, we do not recommend placing an order.
If you live in a State where the climate is warm year-round, we strongly suggest selecting Next-Day Delivery to avoid melting.
*Please Note: Venchi is not responsible for products damaged during transit due to heat if orders are placed with Ground Shipping during the summer months (May-Aug.).
In order to minimize time in transit during these months, orders placed after 12PM Wednesday with any shipping method other than Next Day Air will not be fulfilled until the following Monday. Ground Shipping orders placed after 12PM on Wednesdays will be not shipped until the following Monday. The weekly order cut-off for Next Day Air shipping is Thursday at noon.
Orders are dispatched Monday thru Friday* except the following holidays
January 1st
MLK Day
Presidents' Day
Good Friday
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Thanksgiving Day
Christmas Day
*Does not apply during the Summer. see our summer shipping schedule above for more information.
Returns
If you are not satisfied with the quality of your order upon arrival, please contact Customer Care (venchi-usa@venchi.com) within (7) days of receipt for assistance with a refund or a return. We do not accept returns in most cases. However, we may offer refunds or replacements for orders that arrive severely damaged. Refunds and replacements are assessed on a case by case basis, and will not be adminsitered without photographic evidence of the damage. Initial shipping charges are not refundable.
Please note: All sale items are final sale and are not eligible for refund or exchange. No exceptions.