VENCHI PRIVACY POLICY 

VENCHI PRIVACY POLICY

Last Updated: October 04, 2023

This Privacy Policy explains how Venchi US Inc., its subsidiaries and affiliates (“Venchi,” “we,” or “us”) collect, use, and disclose information about you. This Privacy Policy applies when you use our website and mobile application (collectively, our “Services”), shop in our stores, contact our customer service team, engage with us on social media, or otherwise interact with us. 

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

CONTENTS

Collection of Information

Use of Information

Sharing of Information

Advertising and Analytics 

Transfer of Information to the United States and Other Countries

Your Choices

Contact Us

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, fill out a form, submit a review, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, sign up for our loyalty program, or otherwise communicate with us. The types of personal information we may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide.

Information We Collect Automatically When You Interact with Us

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:

Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

In-Store Activity: When you shop in our stores, we collect information about your activity through closed circuit TVs for security monitoring.

Device and Usage Information: We collect information about how you access and use our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, search terms entered, and the page you visited before navigating to our Services.

Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the Your Choices section below for details).

Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see our Cookie Policy and the Your Choices section below.

Information We Collect from Other Sources

We obtain information from third-party sources. For example, we may collect information about you from fraud prevention providers, advertising and marketing partners, and data analytics providers. 

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases. 

USE OF INFORMATION

We use the information we collect to:

• Provide, maintain, and improve the Services and our products and services; 
• Process transactions and send you related information, including confirmations, receipts, invoices, surveys, and recall notices;
• Personalize and improve your experience on our Services;
• Send you security alerts related to your online account and support and administrative messages; 
• Respond to your comments and questions and provide customer service;
• Communicate with you about products, services, and events offered by Venchi and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
• Provide and administer our loyalty programs;
• Monitor and analyze trends, usage, and activities in connection with the Services and our products and services; 
• Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; 
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Venchi and others;
• Debug to identify and repair errors in our Services; 
• Comply with our legal and financial obligations; and
• Carry out any other purpose described to you at the time the information was collected.

SHARING OF INFORMATION

We share personal information in the following circumstances or as otherwise described in this policy: 

We share personal information with vendors, service providers, and consultants that perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising.

If you post user-generated content on the Services, such as a product review, we share this information publicly on our Services.

We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

We may share personal information if we believe that your actions are inconsistent with our Terms of Service or other policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Venchi, our users, the public, or others.

We may share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. 

Personal information is shared between and among Venchi and our current and future subsidiaries and affiliates.

We may share personal information with your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you. 

ADVERTISING AND ANALYTICS 

We engage third parties to provide analytics services and serve advertisements on our behalf. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Venchi and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising targeted to your interests on other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES

Venchi is headquartered in the United States, and we have operations and service providers in the United States and other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

YOUR CHOICES

Account Information

You may update and correct certain account information at any time by logging into your account. If you wish to deactivate your online account, please contact us at venchi-usa@venchi.com. Note that we may retain certain information as required by law or for our legitimate business purposes. We may also retain cached or archived copies of personal information about you for a certain period of time.

Location Information

When you first launch the section of our mobile app that collects precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of this location information by following the standard uninstall process to remove our mobile app from your device. If you stop our collection of this location information, some features of our Services will no longer function properly.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. For more information about cookies and how to disable them, see our Cookie Policy.

Communications Preferences

You may opt out of receiving promotional emails from Venchi by following the instructions in those communications or by e-mailing a request to venchi-usa@venchi.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

If you sign up to receive text messages from Venchi and later want to opt out of receiving these messages, you can reply “STOP” to any text message you receive from us.

Mobile Push Notifications

With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

CHILDREN UNDER THE AGE OF 16

Our Services are not intended for children under 16 years of age. No one under age 16 may provide any information on our website, mobile application and social media. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our website, mobile application and social media, or through any of its features, register on our website, make any purchases through our Services, use any of the interactive or public comment features of our Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at venchi-usa@venchi.com

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://us.venchi.com/ccpa-privacy-policy

YOUR GDPR PRIVACY RIGHTS

If you are a EU citizen, the EU general data protection regulation (GDPR) may provide you with additional rights regarding our use of your personal information. To learn more about your privacy rights under GDPR, visit [https://eu.venchi.com/privacy-policy]

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted as required by PCI DSS.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or mobile application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas like message boards. The information you share in public areas may be viewed by any user.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Services.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at venchi-usa@venchi.com.